Return & Refund Policy

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To qualify for a return, the item must be in its original condition, unworn, unused, with all tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at firstchoicepvtlimited@gmail.com. Returns should be sent to the following address:

[INSERT RETURN ADDRESS]

Once your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at firstchoicepvtlimited@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Please note that sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The quickest way to exchange an item is to return the original product. Once your return is approved, you may place a new order for the item you would like instead.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be in their original condition, unworn, unused, with tags attached, and in their original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at firstchoicepvtlimited@gmail.com.